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How You’ll Work with Us
AminoAcids.com prides itself on providing highest level quality, confidentiality, and customer service to meet the strictest customer requirements. We provide this by having the Senior Scientists capable of consistently executing the process detailed below:
FAQs
General Questions
What does AminoAcids.com Offer?
AminoAcids.com provides Free Amino Acid, Peptide/Protein Hydrolyzed Amino Acid, B Vitamin, Lipid, Fatty Acid, and Cholesterol Analysis for the pharmaceutical and food industries as well as many academic institutions. AminoAcids.com is also willing to provide customized testing services as negotiated and documented in customer specific statements of work.
Is AminoAcids.com accredited?
AminoAcids.com is a CLIA (Clinical Laboratory Improvement Amendments) accredited testing laboratory. This accreditation qualifies AminoAcods.com to provide clinical trial testing and diagnostics. In 2024 AminoAcids.com achieved ISO\/IEC 17025:2017 accreditation for free amino acid, physiological amino acid and European Pharmacopoeia amino acid methods by A2LA.
Click here to view our CLIA license.
What is your turnaround time?
Our standard turnaround time is 10-12 business days for most requests. We also offer a 5-7 day turnaround time at double the cost.
Larger orders may require extended turnaround times.
What if I cannot find a particular assay in your testing catalog or on your website?
What if I cannot find a particular assay in your testing catalog or on your website?
Ask us. If we cannot provide the assay you require we’ll do our best to help you find a testing facility that may accommodate your analytical needs.
What are the methods and detection limits for the assays I request?
The methods and limits of detection or quantification for the analyses you request can be found in the Documents section of this website. AminoAcids.com continuously evaluates scientific literature to ensure that our methods and detection limits are aligned with industry standards. If you have any questions pertaining to detection/quantification or method references please email our QA Department at, quality@aminoacids.com
What if I want my final report revised?
Due to increased requests, there is a $75 revised report charge associated with any report
Account Questions
How do I set up an account?
Click the Create an Account link on the upper tool bar
Fill out the personal details, address and create your password
Read Privacy policy, agree and continue
You will receive an email upon account approval
At any time during the process feel free to call our Business department at 651-489-8939.
Sample Submission Questions
How do I submit a sample?
Complete your online shopping cart and print a copy of the order page to send with your samples.
Should I provide expected levels if I have them available?
Yes, please provide expected levels when the information is available. This information may be uploaded on any product page to be submitted with your order. Expected levels are used in the lab as a guide for appropriate sample weights and dilution levels. If expected levels are not known or provided, a delay in turnaround time for certain assays and/or additional costs may apply.
How much sample should I submit for my test?
Suggested minimum per test:
Amino acid analysis: 1.5mL for liquid or 1 gram for powder samples.
Vitamin analysis: 3mL for liquid or 1 gram for powder sample.
Lipids/fatty acids/cholesterol: 5mL for liquid or 1 gram for powder samples.
Elemental Analysis: 10 mL
*Please contact us if you cannot meet these requirements at info@aminoacids.com
How should I ship my sample?
Samples should be shipped:
We recommend next day shipping for all orders.
We recommend shipping B-Vitamin samples in light sensitive packaging.
Include a printed copy of your order with the samples.
Where do I ship my samples?
AminoAcids.com
2840 Patton Road
St. Paul, MN 55113
How do I know my samples are received?
Once we have received and logged-in your samples you will receive a Sample Receipt Notification Email. Please review this form to ensure all your sample data (requested assays, storage, method of payment, as well as testing priority) have been entered correctly.
Can I have any remaining sample returned to my attention?
We do not return samples, unless by special request.
Analysis Results Questions
How do you report results?
Email is the format for sending results.
How long will my sample material and analytical results be kept?
All remaining sample will be retained for 60 days.
Hard copies of your testing results will be kept for 3 years. Your documents will also be accessible upon request for a minimum of 10 years.
What if I want a rerun?
If you believe you need a rerun of your sample please email orders@aminoacids.com for assistance.
Accounting Questions
What forms of payment do you accept?
AminoAcids.com accepts Visa, MasterCard, American Express or Purchase Orders.
Does AminoAcids.com offer discounts?
For assistance, please email our Finance Office at finance@aminoacids.com
When will I be invoiced for the services I’m requesting?
An invoice for the testing will be generated and emailed/mailed within one week following receipt of the Final Report.
Statement of Confidentiality and Impartiality
Click here to view Statement
Level of Quantification
Sample Requirements
| Test Type | Liquid Requirements* | Solid Requirements* |
|---|---|---|
| Free amino acid analysis | Optimal- 1.5 mL Acceptable- 0.5 mL Minimum- 0.15 mL | 2.5x hydration instructions |
| Acid hydrolyzed amino acids | Optimal- 1 mL Acceptable- 0.5 mL Minimum- 0.15 mL | Optimal- 1 g Acceptable- 0.5 g Minimum- 015 g |
| Acid and performic amino acids | Optimal- 2 mL Acceptable- 1 mL Minimum- 0.3 mL | Optimal- 2 g Acceptable- 1 g Minimum- 0.3 g |
| Total hydrolyzed amino acids | Optimal- 3 mL Acceptable- 1.5 mL Minimum- 0.5 mL | Optimal- 3 g Acceptable- 1.5 g Minimum- 0.5 g |
| B vitamin panel | Optimal- 1.5 mL Acceptable- 0.5 mL Minimum- 0.15 mL | 2.5x hydration instructions |
| Total lipid fatty acid panel | Optimal- 1 mL Acceptable- 0.5 mL Minimum- 0.15 mL | Optimal- 1 g Acceptable- 0.5 g Minimum- 0.15 g |
| Standard elements analysis package | Optimal- 50 mL Acceptable- 10 mL Minimum- 2 mL | Optimal- 2 g Acceptable- 1 g Minimum- 1 g |
| Elemental analysis for 12 metals in cell culture media | Optimal- 2 mL Acceptable- 1 mL Minimum- 1 mL | Optimal- 2 g Acceptable- 1 g Minimum- 1 g |
| Trace elements analysis package | Optimal- 50 mL Acceptable- 10 mL Minimum- 2 mL | Optimal- 2 g Acceptable- 1 g Minimum- 1 g |
* Guidelines are based on “average” samples. Highly concentrated or highly diluted sample guidance may differ. Please contact orders@aminoacids.com with questions.